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Shipping Information

What shipping methods are available?
We currently offer Royal Mail Standard Delivery
See our delivery and returns page for more information.
How long will it take to get my package?
This will be dependent on the delivery service you select at checkout.
Do you ship internationally?
Unfortunately, we're unable to ship internationally at the moment.

Payment Information

What payment methods are accepted?
Westlab accept all major payment cards, including Visa, Mastercard, AMEX, Apple Pay, Android Pay, Google Pay and PayPal.
Is it safe to buy online with Westlab?
Yes, we use a secured check out system to ensure all orders made directly through our website are safe and secure.

Order & Returns

How do I return my order?
We will do our best to ensure you are satisfied with your order however if you are not, please contact us via out contact us page for more information.
Do I need an account to place an order?
No, you do not need an account to place an order. However, setting up account makes future ordering quick and easy.
Who should I contact if I have any queries?
Please visit our contact us page to find the best way to get in touch with Westlab.
How can I cancel or change my order?
If there is a problem, want to cancel or change your order, please visit our contact us page.
How do I track my order?
All orders are sent using a Tracked Delivery Service. When your order is despatched from our warehouse, we will share the tracking information with you via email.