FAQ's

Products & Packaging

Are your products vegan?

Yes, we are proud to be 100% Vegan and always have been.

Do you test on animals?

No. We never have and we never will.

Westlab believes that beauty products should be cruelty free. We are proud to be Leaping Bunny approved. A global programme, Leaping Bunny requires cruelty free standards over and above legal requirements.

All of our own brand cosmetic and personal care products are approved under the Cruelty Free International Leaping Bunny programme, the internationally recognisable gold standard for cruelty free products. We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny criteria. Our supplier monitoring system is also independently audited.

For more information about Cruelty Free International, Leaping Bunny and Leaping Bunny criteria, please visit www.crueltyfreeinternational.org

Is your packaging recyclable?

Sure is!

Our bottles are fully recyclable in all kerbside recycling - that's the bottles and the caps.

Our salt pouches are now being packed in recyclable plastic, so look out for the symbol on the new packs. You can recycle these with plastic bags at larger supermarkets, or through Ocado. Do also check with your local authority for kerbside collection as this is becoming available in more areas. If your area doesn't provide this service yet, then please do urge them to do so.

Why don't my Himalayan bath salt dissolve fully and why is there a pink residue left in the bath?

Authentic Himalayan salt is a rock salt that is naturally rich in many minerals, such as Calcium, Magnesium, Potassium, Copper and Iron. It has a much slower dissolve rate than most bath salts, as it has been compressed for millions of years and also contains naturally insoluble mineral deposits. It is due to the unique mineral content which gives the salt it’s distinctive natural pink colour. The grains can vary significantly in colour from a pale white to a dark pink.

We prefer to source the medium to dark pink salt granules for maximum mineral content, so you can expect to see a pink residue in the bath. Be assured that this is just the natural pink colour from the minerals, and not any artificial colourings or dyes.

For a more comfortable bathing experience, we advise dissolving the salt at the foot-end of the bath. Or using a fine mesh bag to dissolve your salt in, within the bath. Take care when using on delicate surfaces and always clean the bath well straight after use.

Why do you recommend bathing at a temperature of 37-39°C?

The body works best when it is at its natural body temperature of around 37°C. Some people find slightly warmer baths of up to 39°C more comfortable and relaxing. However very hot baths above 39°C will not be as effective for wellbeing, as the body is under stress as it tries to cool down. Conversely, if the water is colder than natural body temperature, the body will be working to maintain its temperature and will also not benefit from muscle relaxation.

Shipping Information

What shipping methods are available?

We have three different shipping options;

Hermes Standard delivery UK Mainland
Hermes Express delivery UK Mainland
DPD Premium Next Day UK Mainland
Please select your preferred delivery option at the checkout. See our delivery and returns page for more information.

How long will it take to get my package?

This will be dependent on the delivery service you select at checkout.

Do you ship internationally?

Oops sorry, we're just updating this for you.

Payment Information

What payment methods are accepted?

Westlab accept all major payment cards, including Visa, Mastercard, AMEX, Apple Pay, Android Pay, Google Pay and PayPal.

Is it safe to buy online with Westlab?

Yes, we use a secured check out system to ensure all orders made directly through our website are safe and secure.

Order & Returns

How do I return my order?

We will do our best to ensure you are satisfied with your order however if you are not, our returns process is simple. Head to our delivery and returns page for more information.

Do I need an account to place an order?

No, you do not need an account to place an order. However, setting up account makes future ordering quick and easy.

Who should I contact if I have any queries?

Please visit our contact us page to find the best way to get in touch with Westlab.

How can I cancel or change my order?

If there is a problem, want to cancel or change your order, please visit our contact us page.

How do I track my order?

All orders are sent using a Tracked Delivery Service. When your order is despatched from our warehouse, we will share the tracking information with you via email.

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